FAQ

When Will I receive my Order?

We aim to ensure that you receive your order as soon as possible.

Once your order is successfully submitted, our team processes your order the following business day. It is then packed and shipped to you.

Please note that our delivery times (Standard: 10-15 Business Days) are estimates and may vary according to external factors outside of Paper Pens' control.

These factors may include, but not limited to, extreme weather conditions, technical failures, custom delays, etc.

Although we will endeavour to ensure that you receive your pens as soon as possible. If you have any questions, please contact: info@paperpensco.com.

Refund Policy

You have the right to return/exchange any products you have purchased directly from our website within 14 days of receiving the item.

The product(s) must be unused and still in the same new condition as when the pens were received.

Please contact us at info@paperpensco.com for any returns/exchanges. Note that you may be subject to shipping expenses in returning this package to us.